FAQs

If you can't find the answer you're looking for, feel free to contact us at info@hexenfox.com.

General Questions

#1. Can I waist train while I sleep?

No, you shouldn't. Wearing a waist trainer while you sleep not only cause breathing and digestion problems, but you also need to give your body a break especially if you're already waist training for long hours in the same day.

#2. How many hours should I wear my waist trainer?
We recommend that you waist train for 3 - 10 hours maximum per day. (If you're planning to waist train postpartum, checkout the "Postpartum" section below. Please consult with a physician if you have any underlying health problems.)

#3. How to wash my waist trainer?
Always hand wash your waist trainer with water and gentle liquid detergent.
(Do not use: Hot/boiling water, bleach, dry clean, or iron.)

#4. I don't feel comfortable waist training, is it not for me?
It's normal for you to feel discomfort while waist training, especially if you've just begun waist training. Let your body get used to it for a week and don't force your waist to fit the smallest hook adjustment. Waist training is not an overnight thing, so you'd want to take it slowly - "progress beats perfection".

#5. Can I get a hard copy of the free eBook?
We always make sure that you receive the hard-copy version of our latest "Essential Waist Training Guide Book" that contains all waist training workout tips & challenges, diet recommendation, and postpartum waist training guide.

#6. Can I waist train while working out?
Our waist trainers are designed for wear during exercises and regular daily activities. We highly recommend that you combine your waist training with regular workouts to accelerate your transformation journey. (But please make sure to choose core workout moves that doesn't require you to stretch/bend your waist trainer.)

#7. Is there a specific type of workout that's best for waist training?
Yes, we believe that Pilates are great because it works your whole body. There are also many Pilates moves you can find online that specifically target the cores, glutes, and leg areas. Join our email newsletter, or follow us on Facebook/Instagram if you want to get regular waist training workout advice.

#8. What materials do you use to make the waist trainers? Is it safe?
Most of our waist trainers, especially best-selling "Noel", are made of high-grade 100% natural latex, cotton, and spandex. It's crafted with a unique breathable lining that's comfortable to wear, which almost-completely prevent you from getting any allergy, rash, or chafing.

#9. Do you have a community group for women with similar goals?
Yes! We have created a Facebook group for like-minded women with similar body-sculpting goals to join. Since we're still fairly new, we truly hope that you can join us and create this online group to be a highly supportive and positive community.

Postpartum

#1. Can I waist train after childbirth? When can I start?
You can. In fact, many mothers waist train postpartum to restore their youthful body.
Our "Noel" waist trainer has been proven to help conditions such as diastasis recti (abdominal separation), and loose/stretched skin due to pregnancy - as the unique lining is designed for comfort and waist training effectiveness.
However, we recommend that you start waist training 3 months after delivery, and 6 months if you've had Cesarean delivery (C-section).
Please note that everyone recovers at a different speed, so it'd be best to consult with your physician before making any decision to start waist training.

#2. Does waist training help with stretch marks?
Unfortunately, waist trainers can only help you restore, or mold an hourglass figure - not for reducing the appearance of stretch marks. Even so, weight loss and reduced overall body fat can help make stretch marks look less obvious.
So don't forget to follow the workouts sets and challenges you find in our "Essential Waist Training Guide Book" when you've recovered.
We suggest that you apply cocoa butter at night (or, any body butter) and bio oil during daytime when pregnant and postpartum. Because an elastic and well-moisturized skin can help minimise the impact of skin stretches.

#3. How long can I wear my waist trainer postpartum?
You can wear your "Noel" waist trainer for no more than 3 hours per day, because you need to ensure excellent abdominal blood flow to speed up your healing process. Feel free to take off your waist trainer when you feel discomfort, unless you've fully recovered.
Make sure that you consult with your physician to see whether you can start waist training - recovery speed varies from one person to another.

Making Orders

#1. How do I cancel my order, or edit my shipping information?
It's always best to make sure that you've carefully go through your list of orders before checking out.
Since we handle every order with care and speed, it's very likely that your orders have already been shipped. Even if you've sent us an email, we can't guarantee that we'll read your message on time. So please decide carefully before you've successfully placed your order.
And if you'd like to change your shipping information, we suggest that you contact the delivery service directly.

#2. How do I use my coupon code? Any special discount?
You can use your coupon code during checkout - on the checkout page.
For special discount, if you don't see a discount pricing on sale product(s) at the product page, we suggest that you go to your checkout page to see if the special discount still applies.

#3. Do you accept direct debit or credit card payments?
Unfortunately, we only accept payments using PayPal, or PayPal Express Checkout. If you prefer using your local debit or credit card, make sure you connect them to your PayPal account - it's easy to use and you can use it on most online stores you find online!

#4. How long does it take to ship my order?
We ship your order almost immediately.
And depending on your location, it usually takes 1-3 days for addresses in South East Asia, 1-5 days for Asia and Oceania, and 4-7 days for Europe and North America regions.
However, we cannot guarantee your order will arrive on time if there's any present issue(s) relating to political matters, delivery service, or acts of God.

Shipping & Delivery

#1. Do you provide international shipping?
We sell and ship our products worldwide. And we always try our best that you receive your orders as easy as possible with door-to-door shipping services. So you can just stay at home without worry.

#2. How long does it take for my international order to arrive?
Usually, it takes 1-3 days for addresses in South East Asia, 1-5 days for Asia and Oceania, and 4-7 days for Europe and North America regions.
But it depends on external factors including, but not limited to, political matters, delivery service, trade conflict, natural disasters, or other acts of God.

#3. Do I need to pay customs duty and/or import taxes?
Since our product warehouse is in Indonesia, you may (or may not) - depending on your country's regulations - be required to pay for customs duty and/or import taxes if you're living outside the country.
You'd need to pay the fees to the delivery service provider in charge before they can send the product to your address.
We try our best to employ door-to-door service, so you can receive the order easily at your delivery address.

#1. Any other option to contact HEX ÈN FOX?
We recommend that you always contact us through info@hexenfox.com because it's easier for our team to read and track your previous message.
However, we can't guarantee that we will read your message on time, especially when it's outside our operating hours.

#2. What is your operating hours?
We are always ready to help from Monday to Saturday, from 9AM to 6PM (GMT+7) during regular business days. And we will get back to you as soon as possible in less than 24 hours.

#3. Can I connect with other HEX ÈN FOX clients before and after purchase?
Yes, we've created this Facebook Group in hope to create a positive and encouraging community. So we'd love you to join us to learn and be able to share your transformation journey with other women with similar body-shaping goals.
This way, you can get motivated and even inspire other women to be confident in their best versions!